Support
Frequently Asked.
Everything you need to know about sizing, shipping, and returns.
Sizing & Fit
How do I know my size?
Our sizing (S1–S4) is based strictly on your height. Head over to our Size & Fit guide to use our interactive height selector and see exact garment measurements. See the full Return & Exchange Policy
I’m 168 cm, can I wear S1?
S1 is designed for 170–175 cm. If you are 168 cm, S1 might drag slightly on the floor depending on your shoes, but the high waist will still fit beautifully.
Shipping & Delivery
Do you ship internationally?
Currently, we ship locally within Jordan, and regionally to Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Iraq, Palestine, and Syria. Shipping costs are calculated at checkout. We are working on expanding to global shipping soon!
How long does delivery take?
Local deliveries in Amman take 1–2 business days. Outside Amman but within Jordan takes 2–3 days. Regional shipping takes 3–5 business days.
Returns & Exchanges
Can I try the trousers before accepting my delivery in Jordan?
Yes. Inside Jordan you have approximately 5–10 minutes to try your trousers on while the delivery driver waits, so you can check the fit before deciding. Please try them on for fit only and keep them in their original condition.
What happens if I don’t want them after trying them?
You can hand them straight back to the driver — you’ll just pay the 3 JD return/delivery driver fee, and that’s it.
What if I need another size?
Request a size exchange and we’ll deliver the replacement separately. A 3 JD delivery fee is paid when the replacement size arrives. See the full Return & Exchange Policy
Can I return or exchange an order from outside Jordan?
No. All orders shipped outside Jordan are final sale and cannot be returned or exchanged. Please make sure to take your measurements carefully and choose the correct size before placing your order — review our size guide first, and message us on WhatsApp if you are unsure which size to pick. See the full Return & Exchange Policy
Do you offer refunds?
For orders inside Jordan, yes — refunds are available via CliQ and are processed within 2–3 days. Orders shipped outside Jordan are final sale and are not eligible for a refund, return or exchange.
Still have questions?
Get in touch with us